What are you looking for

 

Here you’ll find help with completing application forms, writing a strong CV and cover letter, and preparing for interviews so you can make a great impression.

You’ll also find guidance to support you beyond the application stage, including a step-by-step guide to your first day in a new role, plus many more tools and resources designed to give you the best possible start as you take your next step into work, training, or apprenticeships.

Job Success Toolkit

We’ve brought together a Job Success Toolkit - a step-by-step guide to support you from building your CV through to securing your first job, with everything you need along the way.

Explore the sections below to get started.

  1. 1

    Your CV is your first chance to make a great impression. Follow our step-by-step guide to build a CV that highlights your strengths, experience, and skills, and helps you stand out to employers.

    Visit the CV Step By Step Guide here

  2. 2

    Now that you’ve created a strong CV, the next step is completing application forms. Learn how to use your CV effectively to answer questions clearly and show employers why you’re the right fit for the role.

    1. Before you start

    • Read all questions carefully and take notes
    • List the skills and qualities from the job description
    • Highlight keywords to include in your answers

    2. Types of application questions

    Employers use different types of questions to understand your skills and personality:

    • Competency-based questions – show skills such as teamwork, leadership, and problem solving
    • Behavioural questions – show qualities such as communication, adaptability, and attitude

    3. Research the employer

    • Visit their website and social media
    • Look at their mission, values, and culture
    • Check for recent news, updates, or projects

    4. Answering application questions

    • Explain clearly why you want the role and organisation
    • Link your skills, experience, and career goals to the job
    • Include activities such as hobbies, volunteering, or part-time work
    • Use the STAR method (Situation, Task, Action, Result) to structure examples

    5. Checklist before submitting

    • All sections are complete
    • Answers include relevant keywords
    • Spelling and grammar are correct
    • You have stayed within any word limits
  3. 3

    Your CV is now complete,  the next step is learning how to turn it into a strong cover letter that introduces you to employers and highlights why you’re the right fit for the role.

    1. Structure your cover letter
    • Opening - state the role you are applying for and how you heard about it
    • Why you - highlight your skills, experience and achievements relevant to the role
    • Why them - show you've researched the company and explain how you align with their values and culture
    • Closing - express enthusiasm for the role, confirm your availability and invite further discussion

    TIPS:-

    • Keep it to one page maximum
    • Use professional but friendly language
    • Include keywords from the job description
    • Tailor each cover letter to every application
    • Always proof read for spelling and grammer
  4. 4

    Part 2: Interview Preparation

    Research the Company

    • Website, social media, news, key projects, size, sector, and culture

    Prepare Your Answers

    • Practice common questions aloud or in writing
    • Highlight examples from your skills and experience
    • Prepare 3–5 questions to ask the employer

    The Night Before

    • Gather your CV, job description, and any materials you need
    • Plan your travel, outfit, and essentials
    • Eat breakfast and make sure you’re ready and prepared

    Making a Great Impression

    • Dress professionally and arrive on time
    • Know your CV and examples
    • Be polite, friendly, and attentive
    • Use industry language and show your strengths

    Body Language Tips

    • Firm handshake, smile, eye contact
    • Sit upright with open posture and show engagement
    • Remember: 7% words | 38% tone | 55% body language

    Questions to Ask the Employer

    • Ask about culture, day-to-day tasks, and the role
    • Avoid salary or yes/no questions too early in the process

    Follow Up

    • Send a short thank-you email after your interview to show appreciation and interest
  5. 5

    You’ve applied, been successful, and secured your role - now it’s time to get ready for your first day at work.

    But we know that starting your first job can feel exciting and a little nerve-wracking too. This guide will help you feel prepared and confident.

    1. Plan ahead

    • Check your start time with your employer
    • Plan your route and allow extra travel time
    • Know who to report to on arrival

    2. Dress appropriately

    • Follow the dress code (ask if unsure)
    • Keep your outfit neat and professional
    • Keep accessories and makeup simple if needed

    3. Bring essentials

    • Notebook and pen
    • Lunch or money for food
    • Any required ID or documents
    • Water and personal essentials

    4. Be on time and positive

    • Arrive a few minutes early
    • Introduce yourself confidently
    • Be polite, friendly, and open to learning

    5. Listen and learn

    • Pay attention during inductions and training
    • Ask questions if you’re unsure
    • Take notes on key information and routines

    6. Show the right attitude

    • Be helpful and enthusiastic
    • Stay focused on your tasks
    • Avoid distractions like your phone
    • Accept feedback positively

    7. Understand the workplace

    • Observe how colleagues communicate
    • Follow rules, safety guidance, and procedures
    • Learn how breaks and meetings work

    8. Build relationships

    • Introduce yourself to your team
    • Be friendly and approachable
    • Listen and learn from others

    9. End of the day

    • Ask for feedback or tips for tomorrow
    • Reflect on what you’ve learned
    • Prepare for the next day

    Quick tips

    • Be confident but willing to learn
    • Ask questions -  it shows interest
    • Remember: everyone starts somewhere

Assessment Centres

On some occasions, employers use additional selection stages such as assessment centres, particularly for apprenticeships, placements, and graduate roles. These are designed to test how you perform in real workplace-style tasks.

Who are they for?

  • Apprenticeships
  • Work placements
  • Graduate roles

What to expect

  • Tasks such as presentations, group exercises, and tests
  • Sessions lasting half a day to two days
  • Working alongside other candidates

Common exercises

  • Presentations and case studies
  • Psychometric and written tests
  • Group discussions and short interviews

 

Example day

9:00 Arrival

10:00 Test

11:30 Group Work

12:45 Lunch

13:45 Individual task

14:45 Interviews

16:00 Presentations

17:30 Finish

Interview vs Assessment centre

  • Interview: Talk about your skills and experience
  • Assessment centre: Show your skills in action (teamwork, leadership, communication, problem solving)

After the assessment centre

  • Results may be given immediately or later
  • You can ask for feedback if unsuccessful

How to prepare

  • Research the company, its values, and recent news
  • Know your CV and key examples
  • Prepare materials in advance
  • Think about your skills and experiences to demonstrate